Shipping policy
Shipping Policy
Thank you for choosing Bellatools for your shopping needs. This Shipping Policy outlines the details regarding the shipping process and delivery timelines for orders placed on our website https://www.bellatools.co.za.
Delivery Timeframes:
We aim to provide a seamless and efficient delivery experience to all our customers. Our estimated delivery timeframes are based on options chosen at checkout.
1. Pudo (2-5business days) Kiosk/Locker R70/Door R80
2. Postnet (3-5 business days) R110
3. Pep Paxi 7-9 business days R60
4. Pep Paxi 3-5 business days R110
5. Courier Guy 1-2 business days R140
Please note that these timeframes are approximate and may be subject to slight variations due to unforeseen circumstances or external factors.
Shipping Charges:
At Bellatools, shipping charges depend on the options you choose at checkout. Orders of 5000 bands and above qualify for free delivery. For more details, please contact us at 0105005308 or care@bellatools.co.za.
Pick-up Option:
We also provide convenient pickup options in Ferndale, Johannesburg. Contact us at 01050053080 or care@bellatools.co.za for further details.
Order Processing:
Once your order is placed and payment is successfully processed, our team will initiate the order processing. Orders are typically dispatched within 1 business day from the date of payment confirmation.
Order Tracking:
Upon dispatch, you will receive a shipping confirmation email containing your tracking number and a link to track your order's progress. This will allow you to monitor the real-time status of your shipment.
Delivery Restrictions:
If chosen delivery option cannot deliver to customer's address, we reserve the right to change to a suitable delivery option.
Failed Deliveries:
In the event that a delivery attempt is unsuccessful, our courier partners will usually make a second attempt. If the second attempt is also unsuccessful, the package may be returned to us. Additional delivery charges may apply for re-delivery attempts.
Contact Us:
For any inquiries or assistance related to our Shipping Policy, please do not hesitate to reach out to our Customer Support team at care@bellatools.co.za.
Bellatools reserves the right to modify or amend this Shipping Policy as needed. We recommend reviewing this policy periodically to remain informed about our shipping procedures and your rights as a valued customer.